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City & Village Tours: 0208 692 1133
The Paperwork
When you make a telephone booking with us we will get
you safely booked in. If we need to speak to one or more
venues it might take a day or two to hear back from them
so it’s best not to call us the same day as your meeting.
Once you are safely booked in we’ll call you to confirm
and sort out the deposit. We can take this over the phone
by card (free for debit cards, 2% for credit cards) in which
case we fill in the booking form for you and send you
written confirmation of your tour.
Alternatively we can pop a booking form in the post
(or we can email it to you). We ask you to complete the
booking form and return it to us with a £25.00 deposit
within 14 days of us making the booking.
Once we receive your deposit and booking form we will
send you a receipt and a written tour confirmation which
includes a fill in section for when you pay for the tour
seven days before it takes place.
We can send you a free poster to help promote the trip
or you can ask us for images and whatnot to put on your
own website.
If the trip doesn’t get off the ground with your members
and you need to cancel you can do so right up to seven days
before the tour date and we will refund your deposit in full.
If the day is to go ahead we ask for payment to reach us
seven days before the trip. Pay us for how many you are
expecting to come as we can always refund for no shows
on the day so long as the number in the group doesn’t fall
below our minimum of 35 people and we are ourselves able
to get a refund for any food stops or admissions included.
A week before your trip we write to your coach
company to outline all the essential information
that the coach driver will need from the exact
meeting point with the guide to the guide’s
name and mobile telephone number. We will
send you a copy of this document so that you
as the group organiser, your coach driver and
our tour guide are all singing from the same
song sheet.
On the day of your trip our tour guide meets
your coach and you can sit back and enjoy the
day along with your group.
A day out that
your folk will remember for a long
time. And thank you for!
Don’t forget that after the trip you can call us
to request a refund for anyone who wasn’t able
to come on the day. We take a one-off admin
fee of just £3.00 from the total of any refund
cheque, whether it is for one or ten people.
Call us on 0208 692 1133 if you would
like a printed copy of the brochure.
You can read our brochure online by
Or visit our website at
There are many itineraries on our
website that are not in the brochure.
You Book the Coach & We Do the Rest
for days out that your members will talk about for a long time to come
