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Booking Terms & Conditions
1. All descriptions of tours included in this brochure are correct at the time of
publication. We reserve the right to alter any tour description should this prove
necessary.
2. We make every attempt to operate tours as described in this brochure.
Occasionally it is necessary to alter the order and/or content of the itinerary.
3. In the event of the closure of an attraction or the suspension of a train or
boat service on the day of your visit, we will make every effort to arrange an
alternative visit. Where admission charges or train or boat fares have been
included in your tour price, all such monies will be refunded in full or used to
pay for an alternative visit subject to the full agreement of the group leader.
4. City & Village Tours Limited will not be held liable for any changes to the
itinerary resulting from the late arrival of a coach. If as a consequence of such
the itinerary has to be shortened, no refunds will be made. If the late arrival of a
coach makes it impractical or impossible to visit a scheduled attraction or partake
in a train ride or boat cruise we will make a full refund of that part of the tour
payment if we ourselves are able to obtain a refund.
5. City & Village Tour Limited will not be held liable for changes to or
omissions from an itinerary resulting from the breakdown of a coach, boat, the
London Eye, the Thames Cable Car or a train.
6. The coach hired by the customer must have a working microphone, the public
address system must be in good working order and there must be a reserved front
seat for the guide. If any of these conditions are not met we reserve the right to
refuse a commentary on the coach. No refunds will be made.
7. All prices are based on known costs at time of publication and are valid to
31 March 2014. We reserve the right to alter prices where necessary.
8. If you have a complaint, please advise our guide immediately. If the matter
cannot be put right at the time you must notify us in writing within 14 days. City
& Village Tours Limited books food and drink stops on your behalf. Complaints
regarding such stops must be notified to the venue management at the time of the
incident. City & Village Tours Limited cannot accept any liability for complaints
arising from food or drink stops, if they have not been raised with the venue at
the time to afford an opportunity to put matters right.
9. The tours in this brochure are not for resale. VAT legislation distinguishes
sales to travellers (retail) from sales for resale (wholesale). These tours are
supplied to the individual travellers in your group and on this basis our brochure
per person prices are inclusive of VAT charged under the Tour Operators’ Margin
Scheme. Please ask for our trade rates if you are a business customer who
intends to resell our tours to your customers and we shall quote a group price
under normal VAT rules.
10. The prices in this brochure are based on a minimum of 35 people per
booking. If you have fewer than 35 people in your group you will still have to
pay for a minimum of 35 people.
Booking implies acceptance of our terms and conditions, including our
cancellation conditions.
Cancellation
We never mind if you are forced to cancel an outing due to a change of plans,
insufficient support or any other reason. All we ask is that you abide by these
terms of cancellation. If you intend to cancel your booking with us you must
inform City & Village Tours Limited direct. Please do not assume that your
coach company will let us know.
If you cancel your outing more than seven days before the date of the outing
we will hold your deposit against a future booking or return it upon request.
Full payment is due seven days before the date of the outing. If you do not
make payment by this date we reserve the right to cancel your booking. If you
cancel the outing after this time, your payment including deposit will be returned
less a cancellation charge of £300.00 per full day or £200.00 per half day or
evening, plus any admission charges or boat or train fares for which we are
unable to obtain a full refund.
Please note that if you cancel an outing less than seven days before the date
of the outing not having made full payment we will invoice you for the relevant
cancellation charge.
Refunds Guarantee
We understand that individuals are sometimes forced to drop out on or before
the day of an outing due to sickness, hospital appointments etc. As long as
the number of people in your party does not as a result fall before our stated
minimum of 35 people we will, upon application, refund the individual tour
price for those unable to participate in a tour, less any admissions or included
meals for which we are unable to obtain a refund. An administrative fee of
£2.00 will be deducted from the total amount of the refund.
Refunds must be requested within 6 months of the trip taking place.
Registered Office: California Building, Deals Gateway, London SE13 7SB
Company Number: 4369991 (England & Wales) VAT No: 799 1638 64
City & Village Tours
California Building, Deals Gateway
London SE13 7SB
Tel: 0845 812 5000
Fax: 0845 812 8881
Email: info@cityandvillagetours.com
www.cityandvillagetours.com