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1. TO BEGIN WITH
All prices in this brochure are group prices based on a
minimum of 35 people. Tour prices do not include coach
hire. You book the coach and we do the rest.
Please call us on 0845 812 5000 (or 0208 692 1133) to check
the availability of the trip or trips that you have chosen.
Or email us on info@cityandvillagetours.com.
2. BOOK YOUR COACH
Please book a coach that has a working microphone and
ensure that there is a reserved front seat for the tour guide.
Single deck coaches only please. At the bottom of our brochure
tour description we tell you the coach mileage - this is the
distance your coach will travel during our tour. By giving this
information to your coach operator they will be able to give
you their most competitive quote. Ask if your coach operator
has a copy of our brochure or access to our website so that
they can see the tour description. We’d be happy to send your
coach operator a copy of our brochure. One week before your
trip we will write to your coach company outlining all of the
details that your driver will need for the day, this includes the
exact meeting point for coach and guide and the guide’s mobile
telephone number. We will send you a copy of this information
so that you, as the group organiser, your coach driver and our
tour guide are all singing from the same hymn sheet.
3. MAKING YOUR BOOKING WITH US - DEPOSITS
Now that your coach is booked please call us again on
0845 812 5000. In order for us to continue to hold your
booking safe while you canvas support from your group
members we require a deposit of £25.00. The deposit is fully
refundable, if for any reason you choose not to go ahead with
the tour, providing that you cancel with us more than seven
days before the date of the trip.
The simplest way to confirm your booking and pay the deposit
is by telephone using a debit or credit card. We can accept Visa
or Mastercard credit cards (2% charge) and debit cards (no
charge). We will complete a booking form for you and send
you a confirmation of your booking which shows receipt of
the £25.00 deposit.
If you wish to pay the deposit by cheque please complete a
booking form and write a cheque for £25.00 payable to
City & Village Tours Ltd. Please post this to:
City & Village Tours Ltd, California Building,
Deals Gateway, London SE13 7SB
4. PAYING FOR YOUR TOUR
Unless it tells you otherwise in the tour description full
payment for your tour will be due seven days before the date of
your trip. If you do not pay by this time we reserve the right to
cancel your outing. You can call us and pay the balance by card
or you can post a cheque payable to City & Village Tours Ltd.
We will send you a written receipt plus a copy of the driver’s
details and guide’s mobile telephone number.
REFUNDS
We have been organising great days out for groups for 25 years
and we know that, especially with older groups, individuals are
sometimes forced to pull out at the last minute for any number
of reasons. As long as the number of people in your party does
not as a result fall below our minimum of 35 people, we will
refund the individual tour price less any pre-paid admissions
for which we are unable to obtain a refund. We will deduct a
one off administrative fee of £2.00 per refund whether it is for
one or more people. We’ll refund according to how you paid,
i.e. the refund will be made back to your card or by cheque.
CANCELLING YOUR TOUR
We never mind if you cancel a trip. We know that you’d need
a crystal ball to predict how your membership will respond.
All we ask is that if you do need to cancel you do so more
than seven days before the date of your trip. Abide by this
and we will refund your £25.00 deposit in full. If you do not
cancel with seven days notice we reserve the right to levy a
cancellation fee of £300 per full day and £200 per half day
or evening.
GOING AHEAD WITH LESS THAN 35 PEOPLE
If you fall below the 35 group minimum it is still possible to
go ahead with the booking if you are prepared to pay for the
empty places. In most cases you will not be expected to pay
for the portion of the tour fee that represents an admission
charge, boat fare or lunch etc. Please call for further
information regarding your particular tour.
How To Book Your Outing
City & Village Tours: 0845 812 5000