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City & Village Tours: 0208 692 1133
The Paperwork
Make a telephone booking with us and we’ll get you safely
booked in. It might take a day or two to hear back from the
venues involved so please allow time for this.
We’ll call you to confirm and sort out the deposit. We can
take this over the phone by card (free for debit cards, 2%
for credit cards) in which case we fill in the booking form
for you and send you written confirmation of your tour.
Alternatively we can pop a booking form in the post
(or we can email it to you). We ask you to complete the
booking form and return it to us with a £25.00 deposit
within 14 days of making the booking.
Once we receive your deposit and booking form we will
send you a receipt and a written tour confirmation which
includes a fill in section for when you pay for the tour
seven days before it takes place.
We can send you a free poster to help promote the trip
or you can ask us for images and what not to put on your
own website. If the trip doesn’t get off the ground with your
members and you need to cancel you can do so right up
to seven days before the tour date (sometimes this is a bit
longer according to venues - we’ll make this clear on your
confirmation) and we will refund your deposit in full.
For the day to go ahead we ask for payment to reach us
seven days before the trip (occasionally a little sooner).
Pay for how many you are expecting to come and we will
refund for no shows so long as the total number doesn’t
fall below our minimum of 35 people and we are able to
get a refund for any food stops or admissions included.
A week before your trip we write to your coach
company to outline everything the coach driver
will need from the exact meeting point to the
guide’s name and mobile telephone number.
We will send you a copy of this document so
that, come the day, you as the group organiser,
your coach driver and our tour guide are all
singing from the same song sheet.
On the day of your trip our tour guide meets
your coach and you can sit back and enjoy the
day along with your group.
A day out that
your folk will remember for a long time.
And thank you for.
After the trip you can request a refund for
anyone who wasn’t able to come on the day.
We take a one-off admin fee of just £3.00 from
the total of any refund cheque, whether it is for
one or ten people so long as the total remaining
number doesn't fall below our minimum of 35.
Call us on 0208 692 1133 if you would
like a printed copy of the brochure.
You can read our brochure online
Or visit our website at
There are many itineraries on our
website that are not in the brochure.
You Book the Coach & We Do the Rest
