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City & Village Tours: 0845 812 5000 info@cityandvillagetours.com
The Paperwork
When you make a telephone booking with us we will
get you safely booked in. If we need to speak to one
or more venues it might take a day or two to hear back
from them so it’s best not to call us the same day as
your meeting.
Once you are safely booked in we’ll call you to confirm
and sort out the deposit. We can take this over the
phone by card (free for debit cards, 2% for credit cards)
in which case we fill in the booking form for you and
send you written confirmation of your tour.
Alternatively we can pop a booking form in the post
(or we can email it to you). We ask you to complete
the booking form and return it to us with a £25.00
deposit within 14 days of us making the booking.
Once we receive your deposit and booking form we
will send you a receipt and a written tour confirmation
which includes a fill in section for when you pay for the
tour seven days before it takes place.
We can send you a free poster to help promote the trip
or you can ask us for images and whatnot to put on
your own website.
If the trip doesn’t get off the ground with your members
and you need to cancel you can do so right up to seven
days before the tour date and we will refund your
deposit in full.
If the day is to go ahead we ask for payment to reach
us seven days before the trip. Pay us for how many
you are expecting to come as we can always refund for
no shows on the day so long as the number in the
group doesn’t fall below our minimum of 35
people and we are ourselves able to get a
refund for any food stops or admissions.
A week before your trip we write to your
coach company to outline all the essential
information that the coach driver will need
from the exact meeting point with the guide
to the guide’s name and mobile telephone
number. We will send you a copy of this
document so that you as the group
organiser, your coach driver and our tour
guide are all singing from the same song
sheet.
On the day of your trip our tour guide
meets your coach and you can sit back
and enjoy the day along with your group.
A day out that your folk will remember for a
long time. And thank you for!
Don’t forget that after the trip you can call
us and request a refund for anyone who
wasn’t able to come on the day. We take
a one off admin fee of just £2.00 from the
total of any refund cheque, whether it is
for one or ten people.
Call us on 0845 812 5000 if you would
like a print copy of the brochure or you
can read it online by
Or visit our website at
www.cityandvillagetours.com
In April 2012 we will publish a dedicated
Winter & Christmas Brochure